Refund policy

GYMOTO ensures a smooth and clear return process for all orders in Morocco.

We want you to love your GYMOTO products. If you are not satisfied with your purchase, you can request a return or refund under the conditions below.

1

Eligibility

Products must be unused, unopened, and in the original packaging to qualify for a return or refund.

2

Return Window

You may request a return within 14 days of receiving your order. After this period, returns cannot be processed.

3

Refund Process

Once the returned item is received and inspected, the refund will be issued via the original payment method or arranged with COD adjustments if applicable.

4

Shipping Fees

Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.

5

Contact Support

To initiate a return or refund, contact our Moroccan support team via WhatsApp: +212708975553 or email: brandgymoto@gmail.com

GYMOTO is committed to ensuring you receive your order safely and can shop confidently with our return & refund policy.