EXCHANGE POLICY

GYMOTO — Last updated: October 12, 2026

1. EXCHANGE WINDOW
You may request an exchange within 7 days of receiving your order. After this period, we can no longer accept exchanges.

2. EXCHANGE CONDITIONS
To be eligible for an exchange, your item must be unworn, unwashed, in its original condition, with all original tags and labels attached, and in its original packaging. Please provide proof of purchase (order number or confirmation message).

For hygiene reasons, underwear, socks, and any items showing signs of use cannot be exchanged.

3. DAMAGED OR WRONG ITEMS
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with a clear photo of the product. We will replace the item at no extra cost.

4. EXCHANGES (SIZE OR MODEL)
Need a different size or model? Contact us within the 7-day window and we will arrange an exchange, subject to stock availability. The item must meet the exchange conditions above.

5. EXCHANGE PROCEDURE
Step 1 — Contact us via WhatsApp before sending anything back. Never ship an item without our confirmation.
Step 2 — Our team will confirm your exchange request and give you the instructions.
Step 3 — Once we receive and inspect the item, we will confirm your exchange.

6. CONTACT US
For any exchange question, our team is here to help:
WhatsApp: 0708975553
Or reach us through our Contact page.